RETURNS & EXCHANGES
We are here to make sure you are 100% satisfied with your order! If that is not the case, please contact us for any returns or exchanges at firstname.lastname@example.org and we will gladly accept non-sale items within 15 days of receiving your purchase if the following criteria is met. Please note that Shop Hypnotize is NOT RESPONSIBLE for lost or stolen packages sent with a tracking number.
- Returns or exchanges must be initiated via email before sending in the item(s) at email@example.com
- Items must be returned or exchanged within 15 days of receiving your purchase. After 15 days upon receipt of your purchase, the return or exchange will not be accepted.
- Your shipped return order must be postmarked within 15 days of receiving your purchase, regardless of when you contacted us to initiate the return.
- Items must be returned in unused, mint condition with all tags still attached.
- Purchased items are returned at the customer's own expense, we do not refund shipping from the original purchase.
- We are not responsible for lost or stolen items being returned to us, we suggest purchasing tracking and insurance on your package.
- Online purchases will be refunded via the original purchase method within 7 days of receiving once the return is approved.
- Exchanges will be offered store credit online to re-purchase their intended exchange.
- We do not accept returns or exchanges on sale items.
- For all returns, exchanges, or questions, please contact us at: firstname.lastname@example.org